Get in Touch With Us

This page explains how to contact the Slots Not On Gamstop team, what we can help with and what we can't. We are an independent research and comparison site. We are not a casino, and we do not hold accounts, process payments or handle withdrawals for any operator.

Before you write: who can actually help

Many messages we receive are really about a problem with a casino account. We cannot resolve those, because only the operator holds your account, your transaction history and your verification file. The table below shows where each kind of query is best directed.

What to include so we can reply usefully

1. The page you are writing about, and the casino name if relevant.
2. The exact statement you think is wrong or unclear.
3. Any evidence you have, such as a screenshot of the casino's current terms and the date you saw them.
4. Whether you are writing from Great Britain or elsewhere in the UK, if that affects your question.

Please never send passwords, full card numbers or identity documents. We will never need them.

Reporting a correction or changed terms

Bonus terms, payment options and withdrawal limits change often, and casino advertising can differ from the small print. Our pages were last fact-checked on 29 September 2026. If a casino has altered its wagering requirement, minimum deposit, cashout cap or bonus expiry since then, tell us and include a dated screenshot. We treat operator advertising, confirmed terms and unresolved questions as separate things, and we will update the page once we can verify the change.

The offers shown in our rankings, such as those for Betmica, Kikibet or Betninja, are headline advertising figures. Their conditions apply, and you should read the full terms on the casino's own site before depositing.

Casino complaints: what we can and cannot do

We cannot investigate disputes, recover funds or guarantee that any operator will pay a withdrawal. If you have a problem with a casino:

• Raise it with the casino's customer support in writing and keep copies of all messages.
• Use its formal complaints procedure if the first reply does not settle the matter.
• Check which licence the operator states and whether that licensing body offers a dispute route.
• Keep records of deposits, bonus terms accepted, and any identity or source-of-funds requests.

Be aware that casinos outside the UK Gambling Commission regime do not give you access to the protections attached to a UK licence, including GAMSTOP participation. Accepting British players is not the same as being authorised to serve them in Great Britain. Our guide to the best non GamStop casinos explains how we assess licensing, verification and payment terms.

Advertising, listings and commercial enquiries

We may earn commission if you join a casino through links on this site. That does not decide rankings, and operators cannot buy a higher position or a better review. If you represent a casino or software provider and want to flag a factual inaccuracy, please say so plainly and provide documentation. Factual corrections are welcome; requests for favourable coverage will not be actioned.

If gambling is causing you difficulty

If you are worried about your gambling, or someone else's, please speak to someone before anything else. GamCare runs a free, confidential helpline and live chat in the UK, and your GP can also help. You can register with GAMSTOP for self-exclusion from UK-licensed sites, use deposit and loss limits, and install gambling blocking software on your devices. Gambling should never be treated as a source of income or a way to solve money problems. Only adults aged 18 and over may gamble.

What to expect after you get in touch

A real person reads each message. We cannot promise a reply time, and we may not answer messages that are abusive, ask for casino account help we cannot give, or request promotional coverage. Where a correction is justified, we update the page and note the date of the fact-check.