Delivery & Returns

Free shipping on all orders over £500.

Bank Holidays & Weekends are not included as delivery days.

United Kingdom: 5-10 days

Rest of the world: 7-14 days

The delivery days estimates the time frame in which your order will be fulfilled, unless prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date, we will contact you via e-mail with a revised estimated delivery date. Delivery will be made to the shipping address provided.

Completion of Delivery

Seller shall not be liable for any delay in delivering or failure to deliver the Goods to the extent caused by any event beyond its reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors), or Buyer’s failure to provide Seller with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.

International Delivery

International orders are subject import duties and taxes. Catherine Quin has no control and can not estimate these charges. These charges are not included in the free delivery and you are responsible for the payment of any import duties or taxes as a result of international delivery.

Refunds and Exchanges

We are happy to offer you an exchange however there are NO refunds on any items. Refunds will only be offered in the case of damage and with written notice within 2 days of fulfilment of the order. Any items made to order will NOT be refunded or exchanged in any circumstance.

Terms and Conditions

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

Contact

For any question or concerns, please email info@catherinequin.com